Shipping & Returns
Shipping Policy
Order Processing
Orders are processed within 2–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Shipping Rates
Shipping rates are calculated at checkout based on your location and selected shipping method.
Delivery Time
Delivery times vary depending on your location and carrier.
Please note that shipping timelines are estimates and are not guaranteed.
Shipping Carriers
We ship using trusted carriers such as USPS and FedEx to ensure your order arrives safely.
Address Accuracy
Please double-check your shipping address at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
Once an order has been shipped and tracking information has been provided, we are not responsible for lost, stolen, or delayed packages.
If you experience an issue with delivery, please contact the carrier directly using your tracking number.
Questions or Concerns
If you have any questions regarding your order or shipping, please reach out to us in our contact form and we’ll be happy to help.
Returns & Store Credit Policy
We gladly accept returns for store credit only within 14 days of delivery.
To be eligible for a return:
• Items must be unworn, unwashed, and in original condition
• All tags must be attached
• Items must be free of makeup, deodorant, perfume, pet hair, or damage
Once your return is received and inspected, store credit will be issued via email.
Final Sale Items
The following items are final sale and not eligible for return or exchange:
• Sale or discounted items
• Accessories
• Bodysuits
• Intimates
• Items marked “Final Sale”
Exchanges
We currently do not offer direct exchanges.
Please return your item for store credit and place a new order for your preferred item.
Return Shipping
Customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos so we can make it right.
Processing Time
Please allow 3–5 business days after delivery of your return for processing.
How to Start a Return
To initiate a return, please contact us at nineteenthreadsco@gmail.com with your order number and reason for return.
Additional Notes
• Store credit does not expire
• Returns that do not meet our policy guidelines may be declined
• We reserve the right to refuse returns that show signs of excessive wear or use